Frequently Asked Questions
Everything you need to know about your Heart Melting experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely in love with your purchase, you can return it in its original condition for a full refund or exchange.
Are your products ethically sourced?
Absolutely. At Heart Melting, we prioritize working with suppliers who adhere to fair labor practices and sustainable manufacturing processes to ensure quality you can feel good about.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my package after it ships?
Yes! Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
Do you offer gift wrapping services?
Since many of our items are bought as gifts, we offer premium gift packaging options at checkout, including a personalized handwritten note to make your gesture extra special.