Returns & Exchanges

At Heart Melting, we want you to be completely satisfied with your purchase. If your order doesn't capture your heart, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to select the items you wish to return and receive a return authorization number.

• 2.
  Pack with Care

  Place the items in their original packaging, ensuring all tags are attached and the products are in unused, pristine condition.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.